How To Talk About…Adding More Litter Boxes?

by Joshua | Jul 19, 2019 | Cat

As trainers and behavior consultants, we’re often tasked with telling clients things that they might not want to hear. We’re experts in knowing what needs to be said — in identifying behavior challenges and creating ways to address them — but sometimes we can all...

Identifying client needs to help improve the consultant-client relationship

by Joshua | Jul 19, 2019 | Horse

Haven’t we all been there? The reminder card for the dog’s vaccinations drops on the mat, and we prudently place it under a magnet on the fridge door. Our intention is good; we will ring the vet and make that appointment just as soon as we have a moment. Three weeks...